Compliments, Feedback & Complaints
At Prospr, we’re committed to providing high-quality, person-centred support, but we also know that things don’t always go according to plan.
We welcome
compliments, suggestions, and complaints from participants, families, advocates, and the wider community. Your feedback helps us reflect on, improve, and ensure that our services truly meet your needs.
Your Right to Speak Up
As an NDIS provider, we respect your right to make a complaint or raise concerns at any time about our services, support, or the conduct of any team member.
We’re here to listen, respond fairly, and work toward a positive resolution. Your voice matters, whether the feedback is big or small.
Who Handles Complaints?
Our Complaints Manager, Kenan Akkoc, will personally review all submitted complaints and ensure they are handled fairly, confidentially, and with care, following our Complaints Handling Policy.
Kenan Akkoc – 0422 333 655
Ways to Share Feedback
You can share compliments, feedback, or complaints in whatever way works best for you:
- Tell us in person
- Call (02) 4216 6668 or email us at feedback@prospr.care
- Use your preferred communication device or support person
- Submit your feedback or complaint using our online form
- Download the form below and return it to us by email or in person
Submit Feedback Online
Use our online form to share your compliment, feedback, or complaint.
Feedback & Complaints Forms
Do you prefer to fill out a form manually? Download it below and return it to us via email or in person.
View Our Complaints Handling Policy
Want to understand how we manage feedback and complaints? You can view our policy or download a copy to keep.
Ready to Experience Support That Puts You First?
Let’s chat about how we can support your goals and make your day-to-day easier. Whether you’re exploring options or ready to get started, we’re here to help.
